Around a 12 months in the past I noticed that my account on the British Gas utility had truly obtained a brand-new handle inGlasgow I’ve only one residence and it stays in London.
I phoned its buyer assist quantity and I used to be knowledgeable any individual will surely discover it. I waited patiently but completely nothing befell, so I tried chatting with the agency utilizing completely different e-mails I found on-line but nonetheless obtained no reply.
Letters associating with this Glasgow handle often get to my London house, motivating me to try to amass British Gas as soon as extra. However, it only recently ended up being an additional important concern resulting from the truth that an expense for this handle has truly been despatched out to me. I’ve not paid it but concern I’d have to forestall it being handed to a monetary obligation debt assortment company and it probably trashing my credit standing.
All I want is for the totally dreadful British Gas to be no better than a detrimental reminiscence. But I cannot additionally change to a further energy vendor with the Glasgow cuckoo account following me round.
DF, London
It is discouraging {that a} pretty uncomplicated concern much like this could take as lengthy to resolve. I requested British Gas, which turns into a part of Centrica, to discover this and it finally ends up that the Scottish handle was wrongly contributed to your account by an advisor taking good care of a house motion process for a further shopper.
British Gas ensures me that this challenge has truly presently been handled, with the inaccurate handle and something gotten in contact with it eradicated out of your account. It has truly apologised to you and provided you ₤ 100 settlement for its “failings” in buyer assist.
You have truly had ample of British Gas and have truly converted to Octopus Energy based mostly upon the good testimonials it obtains for buyer assist on TrustPilot, which, resulting from your expertise proper right here, you assume may might be present in useful ultimately.
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