Three months in the past I despatched out a very priceless classic African drum (djembe) I make use of for job to a service heart in Stoke- on-Trent making use ofYodel Direct It by no means ever received right here.
Initially, I used to be knowledgeable the drum was “definitely” not shed because it had really been checked going by way of Yodel’s Hatfield arranging office. I’m hopeless for any individual to look successfully for it and return it to me. It’s an enormous product, just about a metre excessive, so difficult to overlook out on or get hold of shed.
This device is a relations vintage and shedding it has had a big affect on my psychological wellness and has really moreover advised shedding out on job. I’m being offered ₤ 350 cost nevertheless I’ve really discovered a like-for-like substitute costs close to to ₤ 1,000.
OL, Malmesbury
Sending bundles having priceless belongings is a soar of confidence and Yodel has really allowed you down. I requested it to overview the search, and it states its security group achieved an entire examination. This consisted of talking with car drivers, assessing parcel logs and CCTV video, and an entire search of the depot. None of which confirmed up your drum.
Unfortunately, whenever you reserved this service resolution with the Parcel2Go web website you spent for “parcel protection” nevertheless offered the drum’s value as ₤ 350. This is what you spent for it some years earlier, not what a brand-new one costs immediately. Yodel states the cost reveals the safety diploma chosen and isn’t ready to go higher.
Yodel acknowledged: “As per our lost parcel policy, we have compensated OL for the quantity listed in the terms of the protection plan. We would encourage all customers to check the value of items before taking out protection to ensure their items are fully covered prior to sending.”
